Orders placed during the week will be despatched in 2-3 days. Orders placed over the weekend will be despatched on Monday via PostNL.
In Amsterdam south, west and center we deliver by bike and free of charge
PostNL (Fully Tracked) - €4.00
PostNL (Fully Tracked) - Free for orders above €50.00
We also offer a Studio Pick-up option for those living in Amsterdam. Please choose this option at Checkout if you wish to collect your order. You will then receive details via email once your order is packed & ready for collection. Please note that our Studio is open from 11am - 4pm Tuesday & Thursday for collections.
Europe (3-5 working days): PostNL (Fully Tracked) €13 - Free for orders above €150.00
Rest of the World (6-10 working days): PostNL (Fully Tracked) €19 except for USA €35 - Free for orders above €250.00
We do everything we can to ensure that your Lemon Poppy TEA delivery arrives with you safely and that you are happy with your purchase. However, if for any reason you would like to return a product to us you are able to do so within 30 days of the order date. The products must be in a saleable condition in its original packaging for us to be able to process a refund. In the unfortunate case of damaged or incorrect items, please let us know as soon as possible and Lemon Poppy TEA will arrange a replacement and refund you for delivery charges for the return. This does not affect your statutory rights. For any questions about your return or issues with your order, please get in touch by emailing the team at firstname.lastname@example.org. All returns should be sent to: Lemon Poppy TEA Dr. Jan van Breemenstraat 1 Amsterdam NL 1056AB
RETURNING A PACKAGE
If you are shipping a returned item, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Any charges incurred are the responsibility of the customer.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Dr. Jan van Breemenstraat 1 Amsterdam NL 1056AB.